Terms of Service

These Terms of Service govern your access to and use of AhuraSense Cloud services, including compute, storage, networking, managed platform features, support tools, and related websites.

By creating an account, deploying a workload, or otherwise using the services, you agree to these Terms and all referenced policies. If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

You are responsible for maintaining accurate account details and safeguarding credentials, API keys, and access tokens associated with your account.

• Use strong authentication controls and rotate credentials regularly.
• Promptly notify us of unauthorized use or suspected security incidents.
• Ensure users under your account comply with these Terms, applicable laws, and internal company policies.

We provide the platform on a commercially reasonable basis and continuously improve performance, security, and reliability. Features may evolve, and some capabilities may be region-specific.

Planned maintenance and emergency updates may temporarily affect availability. We will use reasonable efforts to communicate significant service-impacting maintenance in advance.

Charges are based on your selected plans and actual service consumption. You authorize us to charge valid payment methods associated with your account for recurring and usage-based fees.

• Usage fees accrue according to published rates and billing intervals.
• Taxes, duties, and government fees are your responsibility unless stated otherwise.
• Unpaid balances may result in account restrictions, service suspension, or termination.

You must not use the services for unlawful, fraudulent, or harmful activities, including unauthorized access attempts, malware distribution, abusive traffic, or infringement of third-party rights.

We may investigate activity that threatens platform security, customer safety, or legal compliance, and we may take immediate action to mitigate risk.

You retain ownership of your applications, data, and content. We retain ownership of the AhuraSense platform, software, trademarks, documentation, and related intellectual property rights.

You grant us a limited right to process and transmit your data only as needed to provide, secure, maintain, and improve the services.

You may stop using the services at any time. We may suspend or terminate access for material violations of these Terms, payment delinquency, security risk, or legal requirement.

Upon termination, your right to use the services ends. You remain responsible for charges incurred before termination. Data retention and deletion are handled under our Privacy Policy and applicable agreements.

Except as expressly stated in a written service commitment, the services are provided on an "as is" and "as available" basis. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

You are responsible for configuring backups, failover, encryption, and access controls suitable for your use case and compliance obligations.

To the maximum extent permitted by law, AhuraSense is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, revenue, data, or goodwill.

Our aggregate liability for claims arising from these Terms will not exceed the total fees you paid for the affected services during the twelve months preceding the event giving rise to the claim.

These Terms are governed by applicable laws in the jurisdiction specified in your order form or primary billing country. Any disputes will be resolved in the competent courts of that jurisdiction unless otherwise agreed in writing.

We may update these Terms to reflect legal, technical, or operational changes. Material updates will be posted on this page with a revised "Last updated" date.

For legal inquiries, contact legal@ahuracloud.com.