Privacy Policy

This Privacy Policy explains how AhuraSense Cloud collects, uses, stores, and protects personal information when you use our website, platform, APIs, and customer support channels.

We process personal data in accordance with applicable privacy laws and our contractual commitments to customers.

We collect data directly from you, from service usage, and from trusted partners:

• Account details such as name, email, organization, and billing address.
• Payment and transaction records through approved payment processors.
• Operational telemetry such as IP addresses, logs, device/browser data, and audit events.
• Support and communication records, including ticket metadata and attachments.

We use personal data to operate and improve the platform, including to:

• Provision and secure services.
• Authenticate users and prevent abuse.
• Process billing, invoicing, and payment reconciliation.
• Respond to support requests and communicate service updates.
• Meet legal, regulatory, and contractual obligations.

Depending on context, we process personal data under one or more legal bases:

• Performance of a contract with you or your organization.
• Legitimate interests such as platform security, fraud prevention, and analytics.
• Compliance with legal obligations.
• Consent where required by applicable law.

We do not sell personal data. We share personal information only where necessary to provide services, comply with law, or protect rights and safety.

Recipients may include payment providers, infrastructure vendors, monitoring providers, customer support tools, and professional advisers under confidentiality obligations.

Data may be processed in countries other than where it was collected. Where required, we use recognized transfer safeguards such as Standard Contractual Clauses and contractual data protection measures.

We retain personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required by law, contract, dispute resolution, or legitimate business needs.

We maintain administrative, technical, and organizational safeguards designed to protect personal data, including access controls, encryption in transit, logging, monitoring, and incident response procedures.

Subject to local law, you may have rights to access, correct, delete, restrict, object to, or export personal data. You may also withdraw consent where processing is based on consent.

To submit a request, email privacy@ahuracloud.com.

We use cookies and similar technologies to maintain sessions, improve performance, and understand product usage. For more details, see our Cookies Policy.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date.